Ask the Community
Groups
BMS : Unable to see all worktypes on a ticket - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>Question: </strong></p> <p>I am unable to see the other defined work types in the drop-down when adding an individual entry on a ticket.</p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/4UN1NT6Z5RII/mceclip1.png" alt="mceclip1.png" class="embedImage-img importedEmbed-img"></img></p> <p><strong>Answer : </strong></p> <p>If the ticket has a work type defined on ticket level, it will be limiting the work-type for this ticket and this is why when adding a time entry it will only show the work-type set at the ticket level.</p> <p> </p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/JT24C92C8HOX/mceclip0.png" alt="mceclip0.png" class="embedImage-img importedEmbed-img"></img></p> </article> </main>