BMS : Unable to see all worktypes on a ticket - Connect IT Community

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BMS : Unable to see all worktypes on a ticket - Connect IT Community | Kaseya

Question:

I am unable to see the other defined work types in the drop-down when adding an individual entry on a ticket.

Answer :

If the ticket has a work type defined on ticket level, it will be limiting the work-type for this ticket and this is why when adding a time entry it will only show the work-type set at the ticket level.