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BMS : FAQ's about recurring master tickets - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>1. </strong>Why do I get an error 500 when deleting a master ticket?</p> <p>Error 500 is seen if the children tickets to this master ticket have billed time entries on them and could not be deleted. </p> <p><strong>2.</strong> Why is the option to change the status from NEW greyed out on the master ticket? </p> <p>Any status change to master will affect the child tickets, so this setting is locked. This is seen only if the recurrence was <strong>Create all tickets now</strong>. </p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/CB77GCX9C8X0/mceclip0.png" alt="image" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <p><strong>3</strong>. How is <strong>Create Before X days</strong> calculated when creating child tickets?</p> <p>Tickets will be created on future dates of the number of days defined in the recurrence settings. </p> <p><em>Example: If the number of days is 1 and repeat is weekly once, and the repeat day is a Friday the next ticket will be created on the next Thursday.</em></p> <p><strong>4</strong>. How to incrementally create recurring tickets? </p> <p> Recurring Master Tickets can be created incrementally as opposed to all at once. A recurrence can only be modified if it's incremental. Incremental only can be edited anytime.</p> <p> </p> <p><img src="/attachments/token/bAOWpzMK3FcZ4hQPT547Dtm5S/?name=inline285127777.png" alt="image" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <p><img src="/attachments/token/HrwTGdRAffGBEYBOy4c8bxAVD/?name=inline1922148209.png" alt="image" class="embedImage-img importedEmbed-img"></img></p> <p> </p> </article> </main>