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What can I check to determine why tax not being calculated on invoices? - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>Question :</strong></p> <p>What can I check to determine why tax is not being calculated on invoices?</p> <p><strong>Answer : </strong></p> <p>There are three important factors that determine the tax calculated on an invoice. </p> <p><strong>1. </strong>The <strong>account</strong> should be marked taxable.</p> <p>Tax rate always comes from the account level and are applied to taxable Items on the invoice only.</p> <p><strong>2.</strong> Items on the invoice should be taxable </p> <p>Example: Work Types, Service, Retainers, Products, etc. </p> <p><strong>3.</strong> If the tax was enabled before or after generating the invoice. </p> <p>Once an invoice is generated, if any item which is a part of this invoice is not taxable tax will not be calculated for it. <br>The items that are marked taxable will follow the tax rate of the Account associated with the invoice. <br>If the setting was modified after generating the invoice, the invoice will have to be voided and the billing has to be re-done for the tax settings to be applied.</p> <p> </p> <p> </p> </article> </main>