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Common FAQs and Overview of the Cytracom VOIP phone system. - Connect IT Community | Kaseya
<main> <article class="userContent"> <div><strong>Common FAQs and Overview of the Cytracom VOIP phone system.</strong></div> <div> </div> <div> <strong>1.</strong> Will I now get all incoming call notifications from my device?</div> <div> </div> <div>Cytracom integration currently supports notifications for Incoming calls only from known Contacts that are currently part of your CRM in BMS.</div> <div> </div> <div><a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/articles/360027341892" rel="noopener nofollow"><strong>2. </strong>How to enable Cytracom integration in BMS? </a></div> <div> </div> <div><a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/articles/360027342232" rel="noopener nofollow">3. How can I make and receive calls in BMS using Cytracom?</a></div> <div> </div> <div> <strong>4.</strong> Is there any kind of logging seen from Cytracom calls in BMS?</div> <div> </div> <div>Currently, this is not available, All logs are stored in Cytracom’s call logs. </div> <div> </div> <div> <strong>5.</strong> Is the call notification seen only on one active BMS window?</div> <div> </div> <div>The notification will pop up on all tabs/browsers for the target user who has the extension assigned to their username and logged in to Cytracom.</div> <div> </div> </article> </main>