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ITGlue panel in BMS shows red in color - Connect IT Community | Kaseya
<main> <article class="userContent"> <div> <strong>Question</strong>: Why does my ITGlue panel show red in color?</div> <div> </div> <div><img src="https://us.v-cdn.net/6032361/uploads/migrated/CGIY2X054VFZ/dlfkzd4l-zvxygizactv0b-wq7svwwenuhkkxretwaco2vnb5tjt6z-haftjldh8vj3rrtyxs0zbvlqpvzv-bgy-v-rrfzn7gj5skatwpl7-jjmgyy5ihm2pwgun9xg72ijit-wd." width="624" height="65" alt="image" class="embedImage-img importedEmbed-img"></img></div> <div> </div> <div> </div> <div> <strong>Answer: </strong>A successful connection of ITglue to BMS will show a grey color panel. If it's red, the connection is not established successfully.</div> <div>The connection can be relinked in two different ways.</div> <div> </div> <div>Click on the red ITGlue icon, It will provide you with a pop up to authenticate your login.</div> <div><em>OR</em></div> <div>Navigate to Home > Settings > My Profile >Integrations > Connect.</div> <div> </div> <div> </div> <div><img src="https://us.v-cdn.net/6032361/uploads/migrated/QOB9KCFD7K5H/svcniwcp2ygtotecijdzladn1sxxihzu8soeztnkx8a5-jfzqiky2z7dipxom4fffr3dhyawjobnt9hbuhif7mpuqniuufu-xftuaoxveyglvuwh-hm3bitlxbps0bnl-yxs9ltd." width="624" height="153" alt="image" class="embedImage-img importedEmbed-img"></img></div> <div> </div> <div> </div> <div> </div> <div>The authentication window will be as follows.</div> <div><img src="https://us.v-cdn.net/6032361/uploads/migrated/OLQMAH5SK5GE/cfpczep2peog1nfaqcui-dymrycwtxcpogbdjb-y5hq-z5eq7uyuc-xmqhtwkbv0ziuwbpt0wl0a9puxhyneg1mojbunc-rexpcb9o78fs0i6eokfxagxk-2a8du14a6qy8ghh63." width="436" height="281" alt="image" class="embedImage-img importedEmbed-img"></img></div> <div><img src="https://us.v-cdn.net/6032361/uploads/migrated/PQLAV6T9QIX1/k8gsi4y8i7dxo-n854rkq-eyadosa8arsaeoln5lxzelifqdacud17s215ofgpncduscbczikhxhj38pz1ipiia88x2kdfwuifn-nvayj3lcs69s9f-xijf74lzbeojsivqvfo." width="624" height="592" alt="image" class="embedImage-img importedEmbed-img"></img></div> <div> </div> <div> </div> <div> </div> <div> </div> <div>The icon will now show Grey in color and connection can be confirmed in Profile settings.</div> <h1 data-id="n-a"> </h1> </article> </main>