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How to set up ITGlue/BMS integration? - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>How to set up ITGlue/BMS integration?</strong></p> <div>With BMS patch 4.0.21, we are expanding the two-way sync feature with which involves a deep integration with IT Glue and BMS.</div> <div>Users will now be able to retrieve ITGlue information within the same BMS window.</div> <div> </div> <div>Pre-requisites :</div> <div> </div> <div><strong>1- Set up two-way sync BMS integration in ITGlue</strong></div> <div> </div> <div> Refer to <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fsupport.itglue.com%2Fhc%2Fen-us%2Farticles%2F360004940618-Integrating-with-Kaseya-BMS">Integrating with Kaseya BMS</a> </div> <div> </div> <div> </div> <div><strong>2. Setup Integration to ITglue from BMS</strong></div> <div> </div> <div>Navigate to Admin > My Company > ITGlue Settings</div> <div>Enable-IT Glue Integration: Yes and enter Subdomain details and save the setup.</div> <div> </div> <div> </div> <div>Under Subdomain text box you will have to enter your ITglue domain details and choose your server.</div> <div> </div> <div>Each IT Glue account has its own unique URL that is generally in the format of:<a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fmycompany.itglue.com">https://mycompany.itglue.com</a> or <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fmycompany.eu.itglue.com">https://mycompany.eu.itglue.com</a> </div> <div>The first part of the URL (mycompany) is called the subdomain</div> <div> </div> <div> </div> <div> </div> <div> </div> <div><img src="https://us.v-cdn.net/6032361/uploads/migrated/VDCNDEY7L1CF/vqnx5naswhka-s6br5nli0hksh7byxrvlyrymrnel-1cmwopjmw70w-u8qthhtpflngg6lk7n2xbacfauiaffinwrolga4a65v7cxikrqrtz9s5irmlfjp4rk8pkmu8am3z-cae0." width="624" height="181" alt="image" class="embedImage-img importedEmbed-img"></img></div> <div> </div> <div><strong>3. Confirm the integration</strong></div> <div> </div> <div>Navigate to Home > Settings > My Profile</div> <div>You should see a new tab called Integrations and it should say connected.</div> <div>Refer <a rel="nofollow" href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/articles/360027616231">here</a> for steps to reconnect.</div> </article> </main>