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NCM Backup Fails in CentOS 7 for prior to Traverse 9.5.10 - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>QUESTION:</strong></p> <p>NCM backup fails in CentOS 7 which runs an older version of traverse (I.e Prior to the traverse release 9.5.10)</p> <p> </p> <p><strong>ERROR:</strong></p> <pre class="code codeBlock" spellcheck="false" tabindex="0">2019-04-18 15:04:32,690 j.s.PerlScriptProcessor[DGERequestProcessor-ConfigManagement--6648493052905134000-sapphirePerl]: (WARN ) Attempt to reload ZipTie/Adapters/Cisco/SecurityAppliance.pm aborted.<br>Compilation failed in require at (eval 29) line 1.<br>BEGIN failed--compilation aborted at (eval 29) line 1.</pre> <p> </p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/F6CDZ5Y9ZWMV/mceclip1.png" alt="image" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <p><strong>RESOLUTION:</strong></p> <p> </p> <ul dir="auto"><li>Download the new Perl Module from <a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fkaseya.box.com%2Fs%2F013vnaxxpafrzm3jl8qz5i2xwz0d15q1" rel="noreferrer nofollow">download link</a> </li> <li>unzip the <strong>perl.tar </strong>and copy the same to <strong><code class="code codeInline" spellcheck="false" tabindex="0"><Traverse_Home>/apps/</code> (If no Perl available)</strong> </li> <li>Edit <code class="code codeInline" spellcheck="false" tabindex="0"><Traverse_Home>/ect/emerald.properties</code> and change the location of the Perl Module for the below parameters:</li> </ul><pre class="code codeBlock" spellcheck="false" tabindex="0">sapphire.perl.scripts.executable=/user/traverse/apps/perl/bin/perl</pre> <ul dir="auto"><li>Restart the monitor (DGE) component on the DGE/DGEx to reload these changes.</li> </ul><p> <strong>Note</strong>: Traverse supports Perlv5.10 on centos 7 (To check use command:'<Path to Perl> -version')</p> <p> </p> <p><strong>APPLIES TO:</strong></p> <p>Below the traverse release 9.5.10</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> </article> </main>