Ask the Community
Groups
Giving users IIS_IUSRS and IUSR full permissions on Kaseya folders. - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>Question: </strong>What are the permissions needed for users IIS_IUSRS and IUSR?</p> <p><strong>Answer: </strong>Below is the list of permissions you'd need to add to these two users (letter drive may different). Simply access the KServer and make sure to give the below Kaseya folder(s) <em>full permission</em> (IIS_IUSRS and IUSR):</p> <p><strong>Path:</strong> C:\Kaseya\DBInstall <br><strong>User Account:</strong> IIS_IUSRS <br><strong>Permission: </strong>Add Full control<br><br><strong>Path:</strong> C:\Kaseya\MessageSys <br><strong>User Accounts:</strong> IUSR & IIS_IUSRS <br><strong>Permission:</strong> Add Full control<br><br><strong>Path:</strong> C:\Kaseya\UserProfiles <br><strong>User Accounts:</strong> IUSR & IIS_IUSRS <br><strong>Permission: </strong>Add Full control <br>*<em>may take longer but please make sure it completes</em>.<br><br><strong>Path:</strong> C:\Kaseya\WebPages <br><strong>User Accounts:</strong> IUSR & IIS_IUSRS <br><strong>Permission:</strong> Add Full control</p> <p> </p> <p><strong>Note: </strong>If after adding these permissions you're still facing issues with any VSA page throwing the "<a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/articles/360000157172-Oops-Something-Went-Wrong-Error-Message" rel="noopener nofollow">Oops...</a>" error message, submit a ticket for Support to review further, via <a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/requests/new" rel="noopener nofollow">this link</a>.</p> </article> </main>