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How to Enable the 'CSKaseyaSupport' Account for Kaseya Support Requests. - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>New Feature in BMS to enable the CSKaseyaSupport Account.</strong></p> <p>We have introduced a new feature/option in BMS that allows you to securely activate a BMS Support Account which will then give us access to your BMS partition for a specified amount of time during an active support case.</p> <p>To enable this feature: </p> <ul><li>Access your BMS tenant</li> <li>Navigate to <strong>Admin > My Company > Company Settings</strong> </li> <li>Click the last tab, <strong>Support User</strong>:</li> </ul><p><img src="https://us.v-cdn.net/6032361/uploads/migrated/NNDLNCX17J62/mceclip0.png" alt="image" class="embedImage-img importedEmbed-img"></img></p> <ul><li>Click on the <strong>Activate</strong> button - this user can be activated for a set amount of time unless it is manually deactivated. Once the account is activated, we will receive an automated email with the account details:</li> </ul><p><img src="https://us.v-cdn.net/6032361/uploads/migrated/KNBKW7UX28Z5/mceclip1.png" alt="image" class="embedImage-img importedEmbed-img"></img></p> <ul><li>You can verify the status of the account as well: </li> </ul><p><img src="https://us.v-cdn.net/6032361/uploads/migrated/3NAXZ5I8NUFG/mceclip2.png" alt="image" class="embedImage-img importedEmbed-img"></img></p> <p><strong>Note: </strong>To verify the activity of the user simply check under: <strong>Check Logs</strong>.</p> </article> </main>