Ask the Community
Groups
What does 'Occurrence Count' indicate in BMS tickets? - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>Question</strong>: What does the field "Occurrence Count" represent in a ticket?</p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/DANSVFP8JFIB/mceclip0.png" alt="image" class="embedImage-img importedEmbed-img"></img><strong>Answer: </strong>Previously, if you had VSA RMM integration enabled with BMS, <em>and</em> if duplicate alarms were generated repeatedly multiple tickets were created. Now the "Occurrence Count" section is incremented as an indication of re-occurring alarms. </p> </article> </main>