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Unable to Control KRC sessions on Mac OS, Mojave, 10.14. - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>Problem: </strong>When we attempt a<strong> </strong>Remote Control session to the latest OS X "Mojave 10.14 Mac build", the mouse and keyboard are completely non-functional. While the Live Connect screen shows the preview correctly but when a remote is initiated the cursor and keyboard are unusable. </p> <p><strong>NOTE: THIS NEEDS TO BE UPDATED AFTER EACH AGENT UPDATE. UPDATING THE AGENT RESETS THIS.</strong></p> <p><strong>Workaround: </strong></p> <ul><li>You should be able to see a dialog box appear to enable access to <strong>KaseyaRemoteControlHost</strong> in Accessibility:</li> </ul><p><strong><img src="/attachments/token/iFHTt8gQPq9mL7COWAdLfYbBI/?name=image002.jpg" alt="image" class="embedImage-img importedEmbed-img"></img></strong></p> <ul><li>Navigate to <strong>System Preferences > Security & Privacy > Accessibility</strong>: </li> </ul><p><strong><img src="/attachments/token/jvMqkcQcoScFRddv9qDAT8cZl/?name=image003.jpg" alt="image" class="embedImage-img importedEmbed-img"></img></strong></p> <ul><li>Add <strong>KaseyaRemoteControlHost</strong> to the accessibility section in security and privacy settings.</li> </ul><p><strong>Note: </strong>This issue is being worked on by Engineering. If you have any questions, please contact Kaseya Support via <a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/requests/new" rel="noopener nofollow">this link</a> to create a Support Ticket and ask it to be linked to Problem Ticket #319434. </p> <p><strong>Applies to:</strong> Mac OS X 10.14.</p> </article> </main>