Ask the Community
Groups
Cloud backup doesn't allow VM agents because it detects the agent as a physical machine - Connect IT Community | Kaseya
<main> <article class="userContent"> <h2 data-id="problem"><strong>Problem</strong></h2> <p>When trying to install Cloud back up agent on a VM, it won't let you install as the agent is being reported as a physical machine. </p> <h2 data-id="cause"><strong>Cause</strong></h2> <p>Audit when ran against the machine, it detects it as a physical machine for some reason. Checking locally on the machine indeed tells you it is a VM.</p> <p> </p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/0YMZ9T5BY69F/mceclip0.png" width="698" height="501" alt="image" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <h2 data-id="resolution"><strong>Resolution</strong></h2> <p>Run the Rest Audit Cache procedure against the problematic machine and then run all the three audits which should fix the issue.</p> </article> </main>