Ask the Community
Groups
VSA Agent Packages: 'Set As Default Package' and 'Show On Download Page' Access Rights for User Roles. - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>Problem: </strong>There was an issue prior to <a href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fhelp.kaseya.com%2Fwebhelp%2FEN%2FRN%2Findex.asp%2340600.htm" rel="noopener nofollow">9.5.0.15</a> with two Access Rights for User Roles controlling agent packages that were not being honored: <em>Set As Default Package</em> and <em>Show On Download Page</em>:</p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/Y31HRAZ8EL66/OC591U8G6EPN.png" alt="0.png" class="embedImage-img importedEmbed-img"></img></p> <p><strong>Cause:</strong> This was reported to our Engineering team and resolved in the latest patch for 9.5:</p> <p><em>"Fixed an issue where the create/edit dialog screens weren’t honoring the user role access right restrictions for the ‘Set As Default Package’ and ‘Show On Download Page’ flags. (VSA-394)"</em></p> <p><strong>Note: </strong>For the following steps, role restricted user refers to a VSA user who does not have permissions to see either the <em>Set As Default Package</em> or the <em>Show On Download Page</em>.</p> <ul><li>To remove the unwanted flags created by role restricted users, a VSA administrator will need to take ownership of the packages in question and remove the flags:</li> </ul><p><strong>1.</strong> Login as a VSA admin</p> <p><strong>2.</strong> Navigate to <strong>Agent > Packages > Manage Packages</strong></p> <ul><li>If you are unsure who owns each package, click a header drop-down and select <strong>Filters > Owner</strong>:</li> </ul><p><img src="https://us.v-cdn.net/6032361/uploads/migrated/YMSYMYCVOJH9/1.png" alt="1.png" class="embedImage-img importedEmbed-img"></img> </p> <p><strong>3.</strong> Select the agent package in question and click <strong>Share</strong>:</p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/1G0DKD2J5VD3/2.png" alt="2.png" class="embedImage-img importedEmbed-img"></img></p> <p><strong>4.</strong> In the "Share Package"<strong> </strong>dialog screen, click <strong>Take Ownership</strong> and hit <strong>Save</strong>:</p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/PY68LIHFC0F6/3.png" alt="3.png" class="embedImage-img importedEmbed-img"></img></p> <p><strong>5.</strong> Select the same agent package and click <strong>Edit</strong></p> <p><strong>6.</strong> On the agent package wizard, click <strong>Next </strong>until you reach Step 3 of 3</p> <p><strong>7.</strong> Remove the flag(s) you do not want the role restricted user to have and click <strong>Finish</strong>:</p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/7SXGMZFUZJ3P/4.png" alt="4.png" class="embedImage-img importedEmbed-img"></img></p> <p><strong>8.</strong> The role restricted user's package now has restricted flags removed.</p> <p><strong>Note: </strong>Below are optional steps to have role restricted users take back ownership of agent package(s):</p> <p><strong>1.</strong> Have a role restricted user log into the VSA</p> <p><strong>2.</strong> Navigate to <strong>Agent > Packages > Manage Packages</strong></p> <ul><li>If you are unsure who owns each package, click a header drop-down and select <strong>Filters > Owner</strong>.</li> </ul><p><strong>3.</strong> Select the agent package in question and click <strong>Share</strong>.</p> <p><strong>4.</strong> In the "Share Package"<strong> </strong>dialog screen, click <strong>Take Ownership</strong> and hit <strong>Save</strong>.</p> <p><strong>Note: </strong>If you have any questions regarding this KB article, please feel free to contact Kaseya Support via: <a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/requests/new" rel="noopener nofollow">https://helpdesk.kaseya.com/hc/en-gb/requests/new </a></p> </article> </main>