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KRC shows a black screen when connected but works fine when we connected via private remote control - Connect IT Community | Kaseya
<main> <article class="userContent"> <h1 data-id="problem"><strong>Problem</strong></h1> <p>KRC shows a black screen when connected but works fine when we connected via private remote control.</p> <p><img src="/attachments/token/XBYZnI7cqVQ6imNAK3obhEp65/?name=Remote+vs+private.png" width="741" height="411" alt="image" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <h1 data-id="cause"><strong>Cause</strong></h1> <p>Display drivers on the endpoint (the machine that you want to connect to) have a 16-bit color depth which is not compatible with Live Connect.</p> <p> </p> <h1 data-id="resolution"><strong>Resolution</strong></h1> <p><strong>Note: This article is only for the windows machines</strong></p> <p>Update the display drivers on the endpoint and it should resolve the issue.</p> <p>Please review the below articles for further reference:</p> <p><a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/articles/115001641112" rel="noopener nofollow">Remote Control rendering issues</a><br><a rel="nofollow" href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/articles/229009788">Live Connect terminates immediately when launched</a></p> <p> </p> <p> </p> </article> </main>