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BMS Sends out Multiple Responses to the Sender During the Initial Ticket Creation. - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>Issue: </strong>Double first response emails are generated when a new ticket is created.</p> <p><strong>Resolution: </strong>This happens if you have "<em>Notify Sender</em>" <strong>On Success Template</strong> selected and also a workflow associated for notifying your clients.</p> <ul><li>The workflow is sending an email and the Email Parser is also set up to notify senders. This will cause the system to send two notifications:</li> </ul><p><img src="https://us.v-cdn.net/6032361/uploads/migrated/HXNI1IJ98G24/mceclip0.png" alt="image" class="embedImage-img importedEmbed-img"></img></p> <p><strong>Note: </strong>You can remove the Parser's Notify Sender or you can update the Workflow to use <em>"Created By:" = Employees and Not Anyone</em>. </p> </article> </main>