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When Using the Kaseya Reporting Services engine, Charts are not Displayed Correctly. - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>Problem: </strong>When using the Kaseya Reporting Services engine, charts don't display correctly, no 3D / values, etc. I.e.:</p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/VXK2QTVFPNUQ/screenshot.png" alt="Screenshot.png" class="embedImage-img importedEmbed-img"></img></p> <p><strong>Cause: </strong>This is happens with the Kaseya Reporting Services engine, but not with SSRS. You can confirm which reporting engine is in use via "System module > Configure page":</p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/S874ZHMO02KT/vsa.png" alt="VSA.png" class="embedImage-img importedEmbed-img"></img></p> <p><strong>Workaround: </strong>Switch to SSRS to get charts to show in 3D and display values, etc. Example:</p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/9NXY9E3GKZ5O/ss.png" alt="SS.png" class="embedImage-img importedEmbed-img"></img></p> <p><strong>Note: </strong>You can follow <a href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fhelp.kaseya.com%2Fwebhelp%2FEN%2FVSA%2F9050000%2Finstall%2F%2310436.htm" rel="noopener nofollow">this guide</a> to get SSRS configured; if you run into any issues after configuring this where reports don't load / error out, please contact <a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/requests/new" rel="noopener nofollow">Kaseya Support</a></p> </article> </main>