Ask the Community
Groups
How to Change the Default Type for Email and Phone in BMS? - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>Question:</strong> When trying to add contacts via new ticket, how can I set a default "phone type" and "email type"?</p> <p><strong>Resolution: </strong></p> <ul><li>Navigate to<strong> Admin > My Company > Lists</strong>, here choose<strong> Contact </strong>under form and click "Edit": </li> </ul><p><img src="https://us.v-cdn.net/6032361/uploads/migrated/AJTAI5VZLJQN/mceclip3.png" alt="image" class="embedImage-img importedEmbed-img"></img></p> <ul><li>Choose "Add" or double click an already present entry to edit.</li> <li>In the "Add/Edit"<strong> </strong>window, choose "Yes" for the "Default" radio button. This should now be a default email or phone type when adding a new contact: </li> </ul><p><strong><img src="https://us.v-cdn.net/6032361/uploads/migrated/FKAX7ZR02QT8/mceclip1.png" alt="image" class="embedImage-img importedEmbed-img"></img></strong></p> </article> </main>