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Unable to login with Acronis credentials - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>Problem: </strong></p> <p>When accessing Backup groups an error message pops up - <strong>"Unable to login with Acronis Credentials".</strong></p> <p> </p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/MUI8N0R8T3KX/mceclip0.png" width="677" height="285" alt="image" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <p><strong>Cause:</strong></p> <p>This error appears when the Acronis credentials are not set.</p> <p><strong>Solution:</strong></p> <p>Follow below steps to add the Acronis Credentials:</p> <p>Navigate to Cloud Backup > Configuration > Settings > Add Acronis Credentials</p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/FPORYOW9LA9Q/mceclip1.png" width="669" height="369" alt="image" class="embedImage-img importedEmbed-img"></img></p> <p> </p> </article> </main>