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Superseded Classic Remote-Control and Live Connect Functionality - Connect IT Community | Kaseya
<main> <article class="userContent"> <h3 aria-level="1" data-id="overview">Overview </h3> <p><iframe src="//fast.wistia.com/embed/iframe/eje4afg3z9" width="560" height="315" frameborder="0" allowfullscreen="allowfullscreen" class="importedEmbed-iframe"></iframe></p> <p><span data-contrast="auto">Following a recent security review, the previous generation VSA Remote Control and Live Connect features have been superseded. This article describes how to leverage the latest generation Remote Control technology to replace use cases from the superseded module, describes the differences, and suggests alternative workflows where required.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <h4 aria-level="3" data-id="allowing-users-to-access-their-pc-from-a-remote-location">Allowing users to access their PC from a remote location </h4> <p><span data-contrast="none">This requirement is now securely supported by configuring remote users in VSA as standard users with limited roles and scope to enable new Live Connect and RC functions, including ticket management. Our near-term roadmap includes functionality to streamline the administration of this process.</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559739":160,"335559740":259}"> </span></p> <h4 aria-level="3" data-id="remote-printer-sharing">Remote Printer Sharing </h4> <p><span data-contrast="none">This functionality is defined and on the near-term roadmap. In the meantime, the workaround is to save the printable content to file and transfer locally for printing.</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559739":160,"335559740":259}"> </span></p> <h4 aria-level="3" data-id="screen-sizing">Screen Sizing </h4> <p><span data-contrast="none">Full-screen mode is available in the new module through the picture in the picture. Similarly, fixed screen size can be accommodated by dragging to resize the window. </span><span data-ccp-props="{"201341983":0,"335559685":720,"335559739":160,"335559740":259}"> </span></p> <h4 aria-level="3" data-id="remote-screen-scaling">Remote Screen Scaling </h4> <p><span data-contrast="none">Improved resolution scaling functionality to accommodate higher resolution monitors is on the near-term roadmap. The temporary workaround is to reduce the resolution on the target system during the remote control session.</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559739":160,"335559740":259}"> </span></p> <h3 aria-level="1" data-id="no-longer-relevant-features">No longer relevant features <br><span data-contrast="none"></span> </h3> <p aria-level="1"><span data-contrast="none">The following functionality is removed as no longer relevant due to advances in connection speeds or widely available alternative technologies.</span><br></p> <h4 aria-level="3" data-id="disable-desktop-wallpaper-and-connection-throttling">Disable Desktop Wallpaper and Connection Throttling </h4> <p><span data-contrast="none">These features were originally implemented for very slow network connections and are no longer deemed relevant. These functions will be retired.</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559739":160,"335559740":259}"> </span></p> <h4 aria-level="3" data-id="video-chat">Video chat </h4> <p><span data-contrast="auto">This technology preceded the broad availability of commercial video conferencing tools. With the broad availability of Teams, Zoom, and similar products, this legacy technology has been removed.</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559739":160,"335559740":259}"> </span></p> </article> </main>