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Email template is not visible when trying to add a note. - Connect IT Community | Kaseya
<main> <article class="userContent"> <h3 data-id="question">Question</h3> <p>When trying to add a note to the ticket, I am unable to see my email template to choose from the list dropdown.</p> <h3 data-id="resolution">Resolution</h3> <p>The templates to be used here need to specifically be created as a <strong>Ticket Note Template </strong>under <em>Home > My Templates. </em></p> <p>This holds good for <em>Ticket</em> as well as <em>Ticket time entry</em> templates.</p> <p> </p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/5XOV1QUCJ2UK/mceclip0.png" alt="image" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/ZR5NTDHXTHXE/mceclip1.png" alt="image" class="embedImage-img importedEmbed-img"></img></p> </article> </main>