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Block ticket creation for bounce back/automatic replies in BMS. - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>Question: </strong>How do we set up BMS to ignore and not create a ticket for a bounce-back message or automatic replies?</p> <p><strong>Resolution: </strong>The emails ids or keyword filters from the email can be set to be blacklist in the parser settings under <strong>Admin > Service Desk > Email Parser.</strong></p> <p><strong><img src="https://us.v-cdn.net/6032361/uploads/migrated/2Y53ZEZCGF9M/2018-05-20-20-08-07-kaseya-test-email-parser.png" alt="2018-05-20_20_08_07-Kaseya_Test_-_Email_Parser.png" class="embedImage-img importedEmbed-img"></img></strong></p> <p><strong>Note:</strong> The <strong>Black List</strong> tab will allow you to add email addresses to be blocked, any emails received from this list address will be ignored and a ticket will not be created.</p> <p>Additionally, the <strong>Black List Keywords </strong>tab allows you to add keywords like "Undeliverable".</p> <p>Parser will then prevent creating the ticket if these keywords are present in an email's <strong>Title</strong> or its <strong>Details</strong>.</p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/WX8GFDDMKGS9/2018-05-20-20-07-14-kaseya-test-email-parser.png" alt="2018-05-20_20_07_14-Kaseya_Test_-_Email_Parser.png" class="embedImage-img importedEmbed-img"></img></p> <p> </p> </article> </main>