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Unable to Discover Interface Traffic/Util/Packet Metrics - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>PROBLEM:</strong></p> <p>I am unable to discover interface Traffic, Utilization, or Packets In/Out metrics.</p> <p> </p> <p><strong>CAUSE:</strong></p> <p>By default, our interface signature will attempt to discover these interface metrics using the 64-bit counter version if the interfaces' reported ifSpeed (.1.3.6.1.2.1.2.2.1.5) is greater than 20,000,000 bits/second (or 650,000,000 for packet metrics).</p> <p><em>Per <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fwww.ietf.org%2Frfc%2Frfc2233.txt%2C">http://www.ietf.org/rfc/rfc2233.txt</a></em></p> <p><em>"For interfaces that operate faster than 20,000,000 bits/second, and slower than 650,000,000 bits/second, 32-bit packet counters MUST be used and 64-bit octet counters MUST be used. For interfaces that operate at 650,000,000 bits/second or faster, 64-bit packet counters AND 64-bit octet counters MUST be used."</em></p> <p> </p> <p><strong>RESOLUTION:</strong></p> <p>Make sure the device's SNMP agent is configured to report the 64-bit counters. They can be found under the OID table '.1.3.6.1.2.1.31.1.1.1'.</p> <p> </p> <p><strong>WORKAROUND:</strong></p> <p><strong>However, some devices may support interface speeds > 20,000,000, but may not expose or support the 64-bit counters found under '.1.3.6.1.2.1.31.1.1.1'.</strong></p> <ol><li>Download the custom signature attached to this KB</li> <li>Place the signature on the BVE server under <TRAVERSE_HOME>/plugin/monitors</li> <li>Log into the web UI as 'superuser' or admin level user</li> <li>Navigate to the SUPERUSER > HEALTH page</li> <li>Left-click on the gear icon (under the Action column) for the BVE server</li> <li>Repeat step 5 for all other server entries</li> </ol><p>The signature will allow discovery of the Traffic, Util, and Packets (limited to routers) In/Out metrics for all interface types. The interface must be administratively up and operationally up to discover these metrics.</p> <p><em>NOTE: It is very likely that interfaces that support ifSpeeds > 20,000,000 with a lot of traffic to result in these 32-bit counters to roll over (reset to '0') frequently. This may lead to an 'unknown' severity at the time of roll over.</em></p> <p> </p> <p><strong>APPLIES TO:</strong></p> <p>All version of Traverse</p> <p> </p> <p><strong>REFERENCE:</strong></p> <p><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fwww.ietf.org%2Frfc%2Frfc2233.txt%2C">http://www.ietf.org/rfc/rfc2233.txt</a></p> <p> </p> <div> </div> </article> </main>