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Ticket note says email sent by email parser instead of the contact. - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>Question</strong> - </p> <p>When a client replies to a ticket, Why does the note added to the ticket say "Email sent by <strong>email</strong> <strong>parser</strong>" instead of the Contact name?</p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/673BRPESRMKV/email-by-pasr.png" alt="email_by_pasr.png" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <p><strong>Resolution - </strong></p> <p>This happens when the email parser is unable to attach the sender's email address to any contact created in BMS. You will have to check if the contact is actually a part of your CRM > Contacts.</p> <p> </p> </article> </main>