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365 Command - Export PST Failed - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>PROBLEM</strong></p> <p>Upon attempting to export a mailbox to PST you are presented with the following error when reviewing the failure log.<em><br><br>Problems processing Mailbox Error in IMAPISession::OpenMsgStore: MAPI_E_LOGON_FAILED <br>Make sure your code runs under the Windows user identity that has MAPI profiles. <br>When running in a service (including ASP under IIS), set your code to run under <br>the Windows user account that has MAPI profiles. <br>When connecting to an Exchange Server, you can also use RDOSession.LogonExchangeMailbox <br>which does not require an existing profile. <br>ulVersion: 0 <br>Error: The information store could not be opened. <br><br></em></p> <p><strong>CAUSE</strong></p> <p><em>The mailbox is not found in the global address book and instead is marked as hidden.</em></p> <p><strong><br>RESOLUTION</strong></p> <p><em>Please check if the Mailbox has the "Hide from Address Lists/Book" checked. If checked, remove this check and export again. If the Mailbox was hidden and re-added to the Global Address List give it at least 24 hours to ensure that at least one address book generation has happened. </em></p> <p><br><strong>APPLIES TO</strong></p> <p><em>Office 365 </em></p> </article> </main>