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Troubleshooting - Providing common Traverse logs - Connect IT Community | Kaseya
<main> <article class="userContent"> <p>QUESTION</p> <p><strong><em>What are the most common logs to be provided when reporting an issue?</em> </strong></p> <p>RESOLUTION</p> <p><strong>Windows:</strong></p> <p><strong>Zip:</strong></p> <ul><li>TRAVERSE_HOME\logs</li> <li>TRAVERSE_HOME\uninstall\logs</li> </ul><p><strong>Linux:</strong></p> <p><strong>Tar/compress:</strong></p> <ul><li>TRAVERSE_HOME/logs</li> </ul><p>where TRAVERSE_HOME is the Traverse installation directory</p> <p> </p> <p>If the logs are 20M or less, please zip and attach to the ticket</p> <p>If the logs are greater than 20M, we will provide an upload link on the ticket</p> <p> </p> <p><strong>APPLIES TO</strong></p> <p>Current Traverse releases</p> <p> </p> <p><strong>REFERENCE </strong></p> <div> </div> </article> </main>