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Kaseya Webroot plugin Installer Fails with error 0X80070643 - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>Problem :</strong></p> <p>Kaseya Webroot plugin Installer Fails with error 0X80070643</p> <p> </p> <p><strong>Impact :</strong></p> <p>When we run the Kaseya Webroot plugin Installer on the Kaseya server it doesn't completely finish the installation rather it fails with this error 0X80070643 as soon as we ran.</p> <p> </p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/SS169YT7MWAA/2017-12-21-16-02-20-settings.png" alt="2017-12-21_16_02_20-Settings.png" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <p><strong>Root Cause :</strong></p> <p>AVG experienced a false positive detection which removed the critical Windows Installer file </p> <p>C:\Windows\SysWOW64\rundll32.exe (64-bit systems) or C:\Windows\System32\rundll.exe </p> <p>which permanently breaks MSI installation.</p> <p>If the file is not caught and restored from the AVG quarantine within 30 days, the file is lost and will need to be restored manually. </p> <p> </p> <p><strong>Solution :</strong></p> <p>Please make sure to check whether you have AVG installed on the Kaseya server. </p> <p>If so, then please please make sure to check whether you have this rundll32.exe under any of these below folders.</p> <p>C:\Windows\SysWOW64\rundll32.exe (64-bit systems) </p> <p>or C:\Windows\System32\rundll.exe</p> <p>If they don't exist then rundll32.exe must be restored to these folders to successfully complete the installation.</p> <p> C:\Windows\SysWOW64\rundll32.exe or C:\Windows\System32\rundll.exe</p> <div> </div> <div>This can be accomplished by copying the file from another Windows server of the same version or by extracting it from installation media. </div> <div> </div> <div> Once those files are copied over then run the Kaseya Webroot Plugin Installer on the Kaseya server and it should resolve the issue. </div> <p> </p> <p> </p> </article> </main>