Please see the User Guide for Frequently Asked Questions and other Problems
Please see KB articles below:
TESTS:
WMI Tests:
Troubleshooting: WMI Properties For Windows Monitoring
Requirements: Monitoring Performance Counters (Example Exchange 2013/Hyper-V)
Configuring A Regular (Non-Admin) User Account For WMI Monitoring
SNMP Tests:
Troubleshooting: SNMP Tests
Unable To Discover SNMP Tests
Not All Tests Being Discovered Due To Timeout (E.G. Cisco Nexus)
Real Physical Memory Usage On Linux/NET-SNMP Device
Traverse Self Monitoring Tests:
Monitor Memory Consumption Of Traverse Windows Components
Tip: Creating Tests To Monitor The Time Since Last Results From A DGEX
Traverse: How To Detect Crashed Database Tables
Other:
Unknown Test Status
Databases:
Database Issues (DGE/MySQL):
How Do I Repair An Error With A Traverse Database
Tip: How Do I Optimize The DGE Database
Restoring Your MySQL Databases (Windows)
Database Issues (BVE/Provisioning Database):
Troubleshooting: Exporting The Configuration/Provisioning Database
Traverse Infrastructure:
Installation / Upgrading of Traverse:
Traverse Software Access Links
Tip: Traverse Upgrade To Current Release
Firewall / Ports Required:
Communication Between Traverse Servers (DGEx's)
DGEx Issues:
DGE(-X) Does Not Show On Health Page
Tests Discovered But Not Updating
Troubleshooting: Testing Connectivity To 7651
Some DGE(x) services do not start up after an upgrade - Error 1053
Migrating Traverse Servers/Devices:
Migrate Traverse To New Linux Server
Migrating/Moving Devices From One DGE To Another
Move Devices From One DGE(-X) To Another DGEx
How To Change The IP Address Of A BVE
Migrate Traverse To New Windows Server
Installing An Existing DGE Extension (DGEX) To A New Location Or A New Server
Miscellaneous:
Email Alerting:
Troubleshooting: Not Receiving Email Alerts
Traverse: How To Change Email Notification Localtime?
Receiving Alerts During Scheduled Maintenance
VMWare:
Recommended method to add a vCenter device to traverse
Troubleshooting: Turn on additional VMware logging
Netflow:
Troubleshooting Netflow
Tip: Netflow Report With No Data
Why Can't I Delete Netflow Data ?
Reports:
Using Custom & Adhoc Reports To Widen The Scope Of The Data In Your Reports
How Can I Generate An Audit Report
SNMP Traps, Syslogs, Windows Events:
Tip/Troubleshooting: Configuring Traverse To Receive Windows Events
Deploying A New Message Rule File
Troubleshooting: SNMP Traps, Syslog Messages, Windows Events
Troubleshooting: Reviewing All Incoming Syslog Data