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Traverse Troubleshooting Articles Index - Connect IT Community | Kaseya
<main> <article class="userContent"> <p>Please see the User Guide for <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fhelp.kaseya.com%2Fwebhelp%2FEN%2Ftv%2F9050000%2F%2317240.htm">Frequently Asked Questions and other Problems</a><br></p> <p>Please see KB articles below:</p> <h3 data-id="tests"><strong>TESTS:</strong></h3> <p><strong>WMI Tests:</strong></p> <p><a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/articles/229044448" rel="noopener nofollow">Troubleshooting: WMI Properties For Windows Monitoring</a></p> <p><a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/articles/229043068" rel="noopener nofollow">Requirements: Monitoring Performance Counters (Example Exchange 2013/Hyper-V)</a></p> <p><a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/articles/229043428" rel="noopener nofollow">Configuring A Regular (Non-Admin) User Account For WMI Monitoring</a></p> <p><strong>SNMP Tests:</strong></p> <p><a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/articles/229045648" rel="noopener nofollow">Troubleshooting: SNMP Tests</a></p> <p><a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/articles/229045148" rel="noopener nofollow">Unable To Discover SNMP Tests</a></p> <p><a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/articles/229042728" rel="noopener nofollow">Not All Tests Being Discovered Due To Timeout (E.G. Cisco Nexus)</a></p> <p><a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/articles/229043768" rel="noopener nofollow">Real Physical Memory Usage On Linux/NET-SNMP Device</a></p> <p><strong>Traverse Self Monitoring Tests:</strong></p> <p><a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/articles/229042008" rel="noopener nofollow">Monitor Memory Consumption Of Traverse Windows Components</a></p> <p><a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/articles/229042528" rel="noopener nofollow">Tip: Creating Tests To Monitor The Time Since Last Results From A DGEX</a></p> <p><a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/articles/229042788" rel="noopener nofollow">Traverse: How To Detect Crashed Database Tables</a></p> <p><strong>Other:</strong></p> <p><a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/articles/229046028" rel="noopener nofollow">Unknown Test Status</a></p> <p> </p> <h3 data-id="databases"><strong>Databases:</strong></h3> <p><strong>Database Issues (DGE/MySQL):</strong></p> <p><a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/articles/229041468" rel="noopener nofollow">How Do I Repair An Error With A Traverse Database</a></p> <p><a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/articles/229045848" rel="noopener nofollow">Tip: How Do I Optimize The DGE Database</a></p> <p><a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/articles/229042448" rel="noopener nofollow">Restoring Your MySQL Databases (Windows)</a></p> <p><strong>Database Issues (BVE/Provisioning Database):</strong></p> <p><a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/articles/229044308" rel="noopener nofollow">Troubleshooting: Exporting The Configuration/Provisioning Database</a></p> <p> </p> <h3 data-id="traverse-infrastructure"><strong>Traverse Infrastructure: </strong></h3> <p><strong>Installation / Upgrading of Traverse:</strong></p> <p><a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/articles/229045068" rel="noopener nofollow">Traverse Software Access Links</a></p> <p><a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/articles/229042828" rel="noopener nofollow">Tip: Traverse Upgrade To Current Release</a></p> <p><strong>Firewall / Ports Required:</strong></p> <p><a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/articles/229044868" rel="noopener nofollow">Communication Between Traverse Servers (DGEx's)</a></p> <p><strong>DGEx Issues:</strong></p> <p><a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/articles/229043388" rel="noopener nofollow">DGE(-X) Does Not Show On Health Page</a></p> <p><a rel="nofollow" href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/articles/229042148">Tests Discovered But Not Updating</a></p> <p><a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/articles/231950547" rel="noopener nofollow">Troubleshooting: Testing Connectivity To 7651</a></p> <p><a rel="nofollow" href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/articles/360001594951">Some DGE(x) services do not start up after an upgrade - Error 1053</a></p> <p><strong>Migrating Traverse Servers/Devices:</strong></p> <p><a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/articles/229933228" rel="noopener nofollow">Migrate Traverse To New Linux Server</a></p> <p><a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/articles/229042128" rel="noopener nofollow">Migrating/Moving Devices From One DGE To Another</a></p> <p><a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/articles/229044248" rel="noopener nofollow">Move Devices From One DGE(-X) To Another DGEx</a></p> <p><a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/articles/229045428" rel="noopener nofollow">How To Change The IP Address Of A BVE</a></p> <p><a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/articles/229043568" rel="noopener nofollow">Migrate Traverse To New Windows Server</a></p> <p><a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/articles/229045948" rel="noopener nofollow">Installing An Existing DGE Extension (DGEX) To A New Location Or A New Server</a></p> <p> </p> <h3 data-id="miscellaneous"><strong>Miscellaneous:</strong></h3> <p><strong>Email Alerting:</strong></p> <p><a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/articles/229042508" rel="noopener nofollow">Troubleshooting: Not Receiving Email Alerts</a></p> <p><a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/articles/229042928" rel="noopener nofollow">Traverse: How To Change Email Notification Localtime?</a></p> <p><a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/articles/115000792052" rel="noopener nofollow">Receiving Alerts During Scheduled Maintenance</a></p> <p> </p> <p><strong>VMWare:</strong></p> <p><a rel="nofollow" href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/articles/115000646812-Recommended-method-to-add-vCenter-devices-on-traverse">Recommended method to add a vCenter device to traverse</a></p> <p><a rel="nofollow" href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/articles/229043468-Troubleshooting-Turn-on-additional-VMware-logging">Troubleshooting: Turn on additional VMware logging</a></p> <p> </p> <p><strong>Netflow:</strong></p> <p><a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/articles/229043548" rel="noopener nofollow">Troubleshooting Netflow</a></p> <p><a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/articles/230559567" rel="noopener nofollow">Tip: Netflow Report With No Data</a></p> <p><a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/articles/115001538731" rel="noopener nofollow">Why Can't I Delete Netflow Data ?</a></p> <p> </p> <p><strong>Reports:</strong></p> <p><a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/articles/115007220168" rel="noopener nofollow">Using Custom & Adhoc Reports To Widen The Scope Of The Data In Your Reports</a></p> <p><a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/articles/229042668" rel="noopener nofollow">How Can I Generate An Audit Report</a></p> <p> </p> <p><strong>SNMP Traps, Syslogs, Windows Events:</strong></p> <p><a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/articles/229042168" rel="noopener nofollow">Tip/Troubleshooting: Configuring Traverse To Receive Windows Events</a></p> <p><a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/articles/229044148" rel="noopener nofollow">Deploying A New Message Rule File</a></p> <p><a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/articles/229044128" rel="noopener nofollow">Troubleshooting: SNMP Traps, Syslog Messages, Windows Events</a></p> <p><a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/articles/234968047" rel="noopener nofollow">Troubleshooting: Reviewing All Incoming Syslog Data</a></p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> </article> </main>