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Types of Remote Control in the Kaseya VSA - Connect IT Community | Kaseya
<main> <article class="userContent"> <p>Types of Remote Control in the Kaseya VSA</p> <p> </p> <p>Within the Kaseya VSA there are a few different types of remote control available.</p> <p>These are the New Kaseya Remote Control (RC), Kaseya Remote Control (KRC), K-VNC and RDP. </p> <h3 data-id="rc"><strong>RC</strong></h3> <p>Remote Control (RC) is the default remote control type in version 9.4 and later of the VSA. </p> <p>RC is launched by clicking on the Agent Status Icon but it requires that the below option is set to <strong>Yes</strong>. <br><br>On the "<strong>System > Server Management > Default Settings</strong>" page, set the option "<em>Replace KRC with RC in KLC to allow you to enforce all screen sessions getting recorded</em>" to <strong>Yes</strong>.<br><br></p> <p>RC's interface looks like this:</p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/NWX8KSD77261/2017-11-06-1051.png" alt="2017-11-06_1051.png" width="406" height="262" class="embedImage-img importedEmbed-img"></img></p> <h3 data-id="krc"><strong>KRC</strong></h3> <p>KRC is a legacy version of RC and has the same functionality with the exception of Screen Recording. </p> <p>KRC is launched by clicking on the Agent Status Icon but it requires that the below option is set to No.</p> <p>On the "<strong>System > Server Management > Default Settings</strong>" page, set the option "<em>Replace KRC with RC in KLC to allow you to enforce all screen sessions getting recorded</em>" to <strong>No</strong>.</p> <p>KRC's interface looks like this:</p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/VTGEJ149B48Y/2017-11-06-1048.png" alt="2017-11-06_1048.png" width="401" height="334" class="embedImage-img importedEmbed-img"></img></p> <h3 data-id="k-vnc"><strong>K-VNC</strong></h3> <p>K-VNC is a legacy version of Remote Control.</p> <p>K-VNC is launched by clicking on the Machine ID link on the **"Remote Control > Control Machine"** page in the VSA and the interface looks like this:</p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/T4RYFK7J01I6/2017-11-06-1039.png" alt="2017-11-06_1039.png" width="410" height="318" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <p><strong>More Information:</strong></p> <p><a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/articles/229013248-What-is-the-difference-between-KRC-VNC-type-remote-desktop-and-RDP" rel="noopener nofollow">What Is The Difference Between KRC / VNC Type Remote Desktop And RDP</a></p> <p><a href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fhelp.kaseya.com%2FWebHelp%2FEN%2FVSA%2F9040000%2F%232214.htm" rel="noopener nofollow">Remote Control Help</a></p> </article> </main>