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KServer Agent showing Offline in the VSA - Connect IT Community | Kaseya
<main> <article class="userContent"> <h3 data-id="problem">Problem</h3> <p>Our KServer Agent is showing offline in the VSA, and our Kaseya Server is up and running. What could be the issue here? </p> <h3 data-id="possible-cause">Possible Cause</h3> <p>You have this agent using something else other than <strong>localhost</strong> for the <strong>Agent > Check-in Control</strong> values (<strong>Primary KServer</strong> and <strong>Secondary KServer</strong>).</p> <h3 data-id="resolution">Resolution</h3> <p>It's recommended to have the <strong>Primary KServer</strong> and <strong>Secondary KServer</strong> set to use <strong>localhost</strong>, on port <strong>5721</strong> (default port for agents to check-in), or custom port if applicable.</p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/6YU7YORG0NEU/screenshot.png" alt="Screenshot.png" class="embedImage-img importedEmbed-img"></img></p> <p><strong>Note: </strong>If the above is set to use <strong>localhost</strong>, yet this agent keeps showing offline in the UI, please <a rel="nofollow" href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/articles/229011328-Gathering-Agent-logs-for-connectivity-issues">gather agent logs</a> and reach out to Kaseya Support for further assistance. </p> <p> </p> <p> <strong>Applies to:</strong> All VSA's - <a href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fhelp.kaseya.com%2FWebHelp%2FEN%2FVSA%2F9050000%2Findex.asp%23243.htm" rel="noopener nofollow">http://help.kaseya.com/WebHelp/EN/VSA/9050000/index.asp#243.htm</a></p> </article> </main>