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For SaaS Customers: How to view Agents with Webroot installed when I don't have the Module. - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>Problem:</strong> You don't have access to the <strong>Webroot</strong> module, but would like to see what agents have it installed. What can I do? </p> <p><strong>Cause:</strong> Module is not installed on the VSA. </p> <p><strong>Resolution:</strong> You can create a view that will list what agents have <strong>Webroot </strong>installed. The easiest way to do this is would be to locate the installer via <strong>Audit</strong> in the VSA and use this to build a view in the <strong>Agent </strong>module. Please see below:</p> <ul><li>Identify which machines have <strong>Webroot</strong> installed by looking at the <strong>Audit</strong> module: </li> </ul><p><img src="https://us.v-cdn.net/6032361/uploads/migrated/D46M0WBUBEET/screenshot.png" alt="Screenshot.png" class="embedImage-img importedEmbed-img"></img></p> <ul><li>Copy the <strong>.exe</strong> to the Clipboard - in this case: <strong>WRSA.exe</strong> </li> <li>Click on the <strong>+New </strong>button to create a new view:</li> </ul><p><img src="https://us.v-cdn.net/6032361/uploads/migrated/J0JT75GYF8Q5/ss.png" alt="SS.png" class="embedImage-img importedEmbed-img"></img></p> <ul><li>Click <strong>Save As</strong> to name the view and click <strong>OK</strong>:</li> </ul><p><img src="https://us.v-cdn.net/6032361/uploads/migrated/Z861IHYIRWJR/vsa.png" alt="VSA.png" class="embedImage-img importedEmbed-img"></img></p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/M8NGHENJCL1M/aaod.png" alt="AAoD.png" class="embedImage-img importedEmbed-img"></img></p> <ul><li>Expand the <strong>Applications</strong> section, and paste the name of the app: <strong>WRSA.exe</strong> </li> </ul><p><strong><img src="https://us.v-cdn.net/6032361/uploads/migrated/BKEMM5XOA09E/bms.png" alt="BMS.png" class="embedImage-img importedEmbed-img"></img></strong></p> <ul><li>Save the changes by clicking <strong>Save</strong> </li> <li>Exit out of the <strong>View Definitions </strong>window.</li> <li>Reset any views you may have had, and select the new view you just created:</li> </ul><p><img src="https://us.v-cdn.net/6032361/uploads/migrated/UHMOICFY10ZL/1.png" alt="1.png" class="embedImage-img importedEmbed-img"></img></p> <ul><li>Confirm the agent(s) with the <strong>Webroot</strong> app shows up as seen here:</li> </ul><p><img src="https://us.v-cdn.net/6032361/uploads/migrated/AUS7EVUC7RXH/2.png" alt="2.png" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <p><strong>Applies to: </strong>VSA 9.4.</p> </article> </main>