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Unable to see any Agents via the 'AuthAnvil > Remote Control Authentication' page. - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>Problem: </strong>I am a VSA admin (using correct Role/Scope) and I've just started using AuthAnvil, yet I am unable to see my agents via <strong>AuthAnvil > Remote Control Authentication</strong>.</p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/9IRPHTEYUN9S/screenshot.png" alt="Screenshot.png" class="embedImage-img importedEmbed-img"></img></p> <p><strong>Cause: </strong>The <strong>Web Service API </strong>is not enabled in your VSA.</p> <p><strong>Resolution:</strong> If you are an On-Prem Customer, you can enable this via <strong>System > Configure > Enable VSA API Web Service </strong>option. If you are a SAAS Customer, simply reach out to us via <a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/requests/new" rel="noopener nofollow">this link</a>, and we will enable it for your SaaS tenant.</p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/DGIHR4729EP6/ss.png" alt="SS.png" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <p><strong>Applies to:</strong> 9.3, 9.4, 9.5.</p> <p> </p> </article> </main>