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Cannot Remove Org/Machine Group because there are Agents in it. - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>Problem:</strong> I'm having issues removing an Organization/Machine Group from my VSA. The system states that the Org contains agents but I don't see any in the <strong>Agent</strong> module.</p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/VPLLZZJKTL66/ss.png" alt="SS.png" class="embedImage-img importedEmbed-img"></img></p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/2IGD9CJ067GW/vsa.png" alt="VSA.png" width="917" height="125" class="embedImage-img importedEmbed-img"></img></p> <p><strong>Cause: </strong>This happens because there may not be agent accounts in the Org, but there may be templates. Starting in 9.3 a new section for templates was added, <strong>Agent >Templates</strong>. Templates no longer show up via <strong>Agent > Manage Agents</strong>. </p> <p><strong>Resolution: </strong>Check the <strong>Templates</strong> section and remove any templates that may be there, within that group:</p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/6BT8L2NBXCBH/aaod.png" alt="AAoD.png" width="928" height="402" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <p><strong>Applies to</strong>: Kaseya VSA 9.3, 9.4, 9.5.</p> </article> </main>