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Traverse Component Health page shows non-zero time offsets - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>PROBLEM:</strong></p> <p>The 'Superuser >> Health' page displays non-zero time offsets</p> <p><strong>SOLUTION:</strong></p> <p>For a properly configured Traverse system, the Component Health page (Superuser->Health) should show a Time Offset of zero for all Traverse servers. For each server (DGE or DGE extension) with a Time Offset other than zero (whether positive or negative):</p> <p> </p> <ul><li>Stop all the Traverse components.</li> <li>Configure the system clock to synchronize with an accurate source (e.g. NTP, ESXi host via VMware Tools, etc.)</li> <li>Ensure that the clock is set to the current time before proceeding. Note that in some cases, synchronization may take a few minutes to correct the clock.</li> <li>If the 'Time Offset' value displayed on the Component Health page was positive (+ve), then wait at least that amount of time before restarting the Traverse components.</li> <li>If the 'Time Offset' value was negative, the Traverse components may be started immediately.</li> </ul> </article> </main>