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Traverse: Debugging Windows Installer issues - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>PROBLEM:</strong></p> <p>When installing/upgrading Traverse the installation/upgrade does not complete or completes with errors.</p> <p><strong>This article is designed to assist any installation issue enabling debug</strong></p> <p><strong>SOLUTION:</strong></p> <ul><li>Determine the Windows Directory (c:\Windows typically)<br></li> </ul><p>run: C:\Program Files (x86)\systeminfo</p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/AFMJIP5VNHQK/kb1-jpg.jpg" alt="KB1.JPG" class="embedImage-img importedEmbed-img"></img></p> <ul><li>Create a file<strong> ia_debug.2</strong> under the Windows directory</li> </ul><p><img src="https://us.v-cdn.net/6032361/uploads/migrated/86ZTZVE9DVVQ/kb2-jpg.jpg" alt="KB2.JPG" class="embedImage-img importedEmbed-img"></img></p> <ul><li>Run the installer and you will see debug windows coming up, just click "Ok" to move forward,</li> </ul><p><img src="https://us.v-cdn.net/6032361/uploads/migrated/NF1GE8OWOFCV/kb4-jpg.jpg" alt="KB4.JPG" class="embedImage-img importedEmbed-img"></img><img src="https://us.v-cdn.net/6032361/uploads/migrated/IX9R9J0XVGTD/kb5-jpg.jpg" alt="KB5.JPG" class="embedImage-img importedEmbed-img"></img><img src="https://us.v-cdn.net/6032361/uploads/migrated/FA59Y92G2TQ2/kb3-jpg.jpg" alt="KB3.JPG" class="embedImage-img importedEmbed-img"></img><img src="https://us.v-cdn.net/6032361/uploads/migrated/6PYUAZAL03B6/kb6-jpg.jpg" alt="KB6.JPG" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <ul><li>Also useful information can be found here:</li> </ul><p>The Installer logs it's files at a path something like:</p> <p> </p> <p>C:\Users\<USER>\AppData\Local\Temp\2\I1398780313\Windows\89899f56145adce397b.details</p> <p> </p> </article> </main>