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BMS Is Not Sending Password Reset Emails - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>PROBLEM</strong></p> <p>After using the password reset option, you do not receive an email to complete the password reset.</p> <p> </p> <p><strong>CAUSE</strong></p> <p>The reset password email was not sent due to wrong outbound email configurations.</p> <p>Basically, the issue is because BMS is trying to use a personal email as the outbound relay SMTP, however, the reset password email will try to send it from the company business email.</p> <p>To test this and see if it is indeed the problem, do the following:</p> <ol><li>Turn off Custom SMTP Settings.</li> <li>Try to Reset Password - if the password is received, it means that the problem is indeed the SMTP Settings.</li> </ol><p>Additionally, the following website will allow the SMTP server to be tested: <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fsmtper.nanogenesis.fr%2F">SMTPer</a></p> <p> </p> <p><strong>RESOLUTION</strong></p> <p>In order to fix this, the following will need to be done:</p> <ol><li>Navigate to Admin > My Company > Company Settings > Outbound Email.</li> <li>Change the SMTP Username from the <em>personal email</em> (eg. jbloggs@kaseya.com) being used to the <em>business email</em> (eg. help@kaseya.com) and change the password as well.</li> <li>Test Connection and Save.</li> <li>Try to reset a password - it should work fine now.</li> </ol><p>If the personal email needs to be used as the SMTP username, then you will need to change the email address of the company to be the personal email.</p> </article> </main>