Ask the Community
Groups
Machines/Agents/Assets are not showing in ConnectWise or AutoTask. - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>Problem: </strong>Machines/Agents/Assets are not showing up in ConnectWise or AutoTask. </p> <p> </p> <p><strong>Cause: </strong>MSPAssist uses our API to get our data and then uses that data to create Machines/Agents/Assets in the third party tool.</p> <div>An important piece of the integration with MSPAssist is that a ticket needs to be created in order for the asset to appear in the third party tool.</div> <div> </div> <div> <div><em>For example:</em></div> <blockquote class="blockquote"> <div class="blockquote-content">I onboard a new machine <strong>machinename-kaseya </strong>into Kaseya.</div> <div class="blockquote-content"> </div> <div class="blockquote-content">The only way that this machine will appear in AutoTask or ConnectWise is by having a ticket get created in Kaseya first (this will only need to be done once.)</div> </blockquote> </div> <p> </p> <p><strong>Solution: </strong>The best way around this (to onboard a machine in Kaseya and it will appear in the third party shortly afterwards) is by setting up a <strong>Monitoring > Agent Monitoring > Alerts </strong>and using the <strong>New Agent Installed </strong>alert to create a ticket (per Machine Group basis):</p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/RY92HRUSWT1N/screenshot.png" alt="Screenshot.png" width="851" height="528" class="embedImage-img importedEmbed-img"></img></p> <p><strong>Note: </strong>Without the ticket, the machine will not appear in MSPAssist and therefore, not appear in the third party tool.</p> <p> </p> </article> </main>