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Classic Live Connect or Remote Control Cannot Launch in Chrome - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>PROBLEM</strong></p> <p>When attempting to launch Classic Remote Control or Live Connect in Chrome, nothing occurs and you are met with a prompt suggesting to download Live Connect when it is already installed.</p> <p> </p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/ZY5002W7I5OS/blobid0.png" alt="image" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <p><strong>CAUSE</strong></p> <p>Chrome utilizes protocol handlers to manage URI schemes. When a new application such as Live Connect is installed, Chrome would ask whether you'd like to use Live Connect as the default application for the protocol (kaseyaliveconnect://). When this prompt is ignored or canceled, the browser will no longer know what application to use at the time of the request.</p> <p> </p> <p><strong>RESOLUTION</strong></p> <ol type="1"><li>Navigate to <span style="font-family: Courier New;">%localappdata%\Google\Chrome\User Data</span>.</li> <li>Search for <strong>Local State</strong> and edit with Notepad.<br><br><img src="https://us.v-cdn.net/6032361/uploads/migrated/S6U3A5CY83R7/2-22-2017-10-07-40-am.png" alt="" width="701" height="331" class="embedImage-img importedEmbed-img"></img><br><br></li> <li>Find "kaseyaliveconnect" and you'll see <code class="code codeInline" spellcheck="false" tabindex="0">"kaseyaliveconnect":true</code> -- delete this line.</li> <li>Save the file.</li> <li>Restart Chrome.</li> <li>Type <code class="code codeInline" spellcheck="false" tabindex="0">kaseyaliveconnect:\\</code> in the browser.<br><br><img src="https://us.v-cdn.net/6032361/uploads/migrated/RYNZKXTTXO0D/2-23-2017-7-33-53-am.png" alt="2-23-2017_7-33-53_AM.png" width="714" height="441" class="embedImage-img importedEmbed-img"></img><br><br>If a pop up indicates an attempt to launch Live Connect but crashes, we know that the URI is now properly registered.</li> <li>Launch Live Connect via the VSA to confirm.</li> </ol> </article> </main>