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Integrating BMS & VSA Live Connect: Receiving OAuth Connection Error - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>PROBLEM</strong></p> <p>When navigating to Admin > Service Desk > RMM Integration Settings > Live Connect tab in BMS, the following error is displayed: "Your VSA version does not support an OAuth Connection. VSA v9.X or later is required."</p> <p> </p> <p><strong>CAUSE</strong></p> <p>The VSA is likely not exposed via SSL with a valid certificate, which is dictated by the VSA API and a prerequisite.</p> <p> </p> <p><strong>RESOLUTION</strong></p> <p>Two things must be done:</p> <ol><li>Install a valid SSL certificate on the VSA server.</li> <li>Use a URL with https:// (not <a href="/home/leaving?allowTrusted=1&target=http%3A%2F%2F%29">http://)</a> under Admin > Service Desk > RMM Integration Settings > General Settings > Server Address.</li> </ol><p> </p> <p>The prerequisite instructions can be found here:</p> <ul><li><a href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fhelp.kaseya.com%2Fwebhelp%2FEN%2FBMS%2F%2338043.htm">http://help.kaseya.com/webhelp/EN/BMS/#38043.htm</a></li> </ul><p>For instructions on installing an SSL certificate, please see here:</p> <ul><li><a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fhelpdesk.kaseya.com%2Fhc%2Fen-gb%2Farticles%2F229026408">https://helpdesk.kaseya.com/hc/en-gb/articles/229026408</a></li> </ul><p>Information on purchasing an SSL certificate can be found here:</p> <ul><li><a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fhelpdesk.kaseya.com%2Fhc%2Fen-gb%2Farticles%2F229026388-Purchasing-an-SSL-Certificate">https://helpdesk.kaseya.com/hc/en-gb/articles/229026388-Purchasing-an-SSL-Certificate</a></li> </ul> </article> </main>