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Troubleshooting: Traverse CMR support - Connect IT Community | Kaseya
<main> <article class="userContent"> <div> <p dir="auto"><strong>QUESTION:</strong></p> <p dir="auto">What files and logs to provide to troubleshoot Traverse CMR issues?</p> <p dir="auto"> </p> <p dir="auto"><strong>RESOLUTION:</strong></p> <p dir="auto">From the DGEX receiving the CMR records,</p> <p dir="auto">* please zip and attach the logs to the ticket<br>* please identify the device and tests in question<br>* please zip and attach TRAVERSE_HOME/utils/spool/cmr/input to the ticket<br>* please run this command and attach the generated file e.g: listing</p> <p>Windows:</p> <pre class="code codeBlock" spellcheck="false" tabindex="0"> <Traverse_Home>\utils\spool\cmr>dir /s > listing</pre> <p>Linux:</p> <pre class="code codeBlock" spellcheck="false" tabindex="0"><Traverse_Home>/utils/spool/cmr# ls -lR > listing</pre> </div> </article> </main>