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Repeated "Traverse BVE has not received a periodic heartbeat..." email alerts received - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>PROBLEM:</strong></p> <ul><li>DGE (or DGEX) indicated in alert email body is up, all indications show that monitoring is working, and all components are running.</li> <li>Receiving constant "Traverse BVE has not received a periodic heartbeat message from the following server for more than the configured amount of time" alerts.</li> <li>SUPERUSER > HEALTH page shows the time offset of the DGE in question is off by > 1 minute</li> <li>Traverse components will show critical in HEALTH page</li> </ul><p><img src="https://us.v-cdn.net/6032361/uploads/migrated/96TYRCBDUXM1/health.png" alt="health.png" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <p><strong>RESOLUTION:</strong></p> <ul><li>Check the current time on the server where Traverse is installed.</li> <li>Please ensure the DGE/DGEx server time is properly set to be synchronized to an accurate source (e.g. NTP server).</li> </ul><p><strong>APPLIES TO:</strong></p> <p>All versions of Traverse</p> </article> </main>