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Backups Report as Failed after Server Migration - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>Issue:</strong> The Acronis Backups Will report as failing in all of your Endpoints with the following error </p> <p> - Backup failed - There was an error parsing additional backup results for this machine</p> <p><strong>Cause: </strong>Kaseya UserProfiles folder has lost IIS permissions after the the Migration and the Acronis logs cannot be uploaded to the Kaseya server, as a result all backups report as failed. </p> <p><strong>Resolution: </strong> </p> <p> 1) Go to Install Drive\Kaseya\UserProfiles</p> <p> 2) Right click the UserProfiles Folder and select Properties --> Security </p> <p> 3) Add the IUSR and IIS_IUSRS accounts with Full Control to the folder </p> <p> - When adding the two IIS accounts select the computer as the location to search not the Domain.</p> <p>This will Allow the Backup logs to be uploaded correctly and the backups to report success or failure correctly. </p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/I6R61P52C5UC/us-1.jpg" alt="" width="1070" height="602" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/BA56JNDTPAR9/us-2.jpg" alt="" width="1070" height="602" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/53C4RLYJQTH5/us-3.jpg" alt="" width="1070" height="602" class="embedImage-img importedEmbed-img"></img></p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/AER7BETDFWTD/us-4.jpg" alt="" width="1070" height="596" class="embedImage-img importedEmbed-img"></img></p> </article> </main>