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Traverse - AWS instances are unreachable - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>PROBLEM:</strong></p> <p>AWS test are coming unreachable</p> <p> <img src="/attachments/token/UbpQoTNnQ7YYIS7u9wx7ry3MI/?name=tv968_6.JPG" alt="tv968_6.JPG" width="808" height="323" class="embedImage-img importedEmbed-img"></img></p> <p><strong>RESOLUTION:</strong></p> <p>BVE logs/error.log will return an error like:</p> <blockquote class="blockquote"> <p> Session$HttpRequestRunnable[Thread-2921]: (INFO ) Unable to execute requests against host=monitoring.us-east-1.amazonaws.com : Invalid return code :[400] for request :[] with variables :[{HOST=monitoring.us-east-1.amazonaws.com, region=us-east-1, timestamp=-300, username=AKIAIQTAO5EYXFH, extractHeaders=, xmlRequest=true, password=eDAX71Q4c4ogA0a5izQp6h1ea5/jonB0G6Mu7HSE, servletPath=/?AWSAccessKeyId=AKIAIQTAO5EYXFAQ&Action=ListMetrics&SignatureMethod=HmacSHA256&SignatureVersion=2&Timestamp=2016-07-12T15%3A58%3A31Z&Version=2010-08-01&Signature=iWaWITx%2F%2BACs4ZW3AdqYKezNS%2BM3vECEerAQZkMPdBM}]</p> </blockquote> <ul><li>Verify the access key is valid (<a href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fdocs.aws.amazon.com%2FAWSSimpleQueueService%2Flatest%2FSQSGettingStartedGuide%2FAWSCredentials.html%29">http://docs.aws.amazon.com/AWSSimpleQueueService/latest/SQSGettingStartedGuide/AWSCredentials.html)</a></li> <li>Please verify the NTP in the DGEx server is properly sync (as due security matters, more than 300s will return an error from AWS)</li> </ul><p> </p> <p><strong>APPLIES TO:</strong></p> <p>All versions of Traverse</p> </article> </main>