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Acronis Backup Cloud Software saying incorrect username and password - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>Issue:</strong> The Acronis Backup Cloud Agent is indicating my username and password is not correct</p> <p><strong>Resolution:</strong> Verify the URL of your backup cloud server and the server that the Acronis Backup Client (ABC) Agent is pointing towards.</p> <p>Step 1:</p> <p><strong>How to verify url of your backup cloud server:</strong></p> <p>Check the URL of the browser when you login to the Acronis Management Console:</p> <p><img src="/attachments/token/xSDIwTQ5UsaOtT6uCIQ9n7ZzW/?name=2016-08-17_18-47-53.png" alt="2016-08-17_18-47-53.png" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <p>Step 2:</p> <p><strong>How to verify the URL of the ABC Agent Installer:</strong></p> <p>Login to the ABC agent using username: acronis and password: acronis</p> <p><strong><img src="/attachments/token/n9QmVZMpW5o6vokONQHy2mnEW/?name=2016-08-17_18-46-09.png" alt="2016-08-17_18-46-09.png" class="embedImage-img importedEmbed-img"></img></strong></p> <p> </p> <p>Step 3:</p> <p>Verify the URL and change if necessary to match the URL of the Kaseya Backup cloud:</p> <p><img src="/attachments/token/wK6gZ74JIf2dXXLy1DdHm737X/?name=2016-08-17_18-46-19.png" alt="2016-08-17_18-46-19.png" class="embedImage-img importedEmbed-img"></img></p> <p>In this case if we were using kaseya-cloud.acronis.com, we would update this field by removing <a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fcloud.acronis.com">https://cloud.acronis.com</a> and replacing it with <a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fkaseya-cloud.acronis.com">https://kaseya-cloud.acronis.com</a>, and then providing the respective username and password of the end-user company.</p> <p> </p> <p> </p> </article> </main>