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Live Connect Log File Locations - Connect IT Community | Kaseya
<main> <article class="userContent"> <p>To investigate most issues with Live Connect (KLC), Kaseya Support will require logs from the following locations:</p> <h3 data-id="viewer-the-computer-that-klc-session-is-initiated-from">Viewer (the computer that KLC session is initiated from):</h3> <p><strong>Live Connect and Admin Endpoint Logs:</strong></p> <ul><li> <p><span data-mce-mark="1">Windows 7 and later: <span data-mce-mark="1">C:\Users\[username]\AppData\Local\Kaseya\Log\KaseyaLiveConnect</span></span></p> </li> <li> <p>macOS: ~/Library/Logs/com.kaseya/KaseyaLiveConnect/</p> </li> </ul><h3 data-id="agent-the-computer-that-klc-session-is-connecting-to">Agent (the computer that KLC session is connecting to):</h3> <p><strong>Agent Endpoint Service Logs:</strong></p> <ul><li>Windows 7 and later: C:\ProgramData\Kaseya\Log\Endpoint\</li> <li>macOS 32-bit: ~/Library/Logs/com.kaseya/Endpoint/</li> <li>macOS 64-bit: ~/opt/kaseya/INSTANCE_ID/logs (need entire folder)</li> </ul><p>If there are no files present in the above locations, the following logs will be needed:</p> <h3 data-id="agent-service-log-windows-or-system-log-macos">Agent Service Log (Windows) or System Log (MacOS): </h3> <ul><li>Windows: <span data-mce-mark="1">C:\Program Files (x86)\Kaseya\[serverGUID]\agentmon.log</span> </li> <li>macOS 32-bit: /var/log/system.log</li> <li>macOS 64-bit: ~/opt/kaseya/INSTANCE_ID/logs (need entire folder)</li> </ul><p><strong>Agent Install Log:</strong></p> <p>File location depends on OS and whether it was fresh install or upgrade from the earlier version. Details can be found <a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/entries/33751773-Where-is-the-Kaseya-agent-install-log-located-" rel="noopener noreferrer nofollow">here</a>.</p> <h3 data-id="vsa-logs-if-on-premise">VSA Logs (if on-premise)</h3> <p><strong>Edge service:</strong> C:\ProgramData\Kaseya\Log\KaseyaEdgeServices\</p> <p><strong>API:</strong> c:\Kaseya\api\v1.0\logs\</p> <p> c:\Kaseya\api\v1.5\endpoint\logs</p> <p> c:\Kaseya\api\v1.5\endpoints\logs</p> <p><strong>Certificate creation:</strong></p> <ul><li>C:\Windows\System32\config\systemprofile\AppData\Local\Kaseya\Log\MakeSelfSignedCert.exe\</li> <li>C:\Kaseya\WebPages\install\makecert.txt </li> </ul><h3 data-id="verbose-endpoint-service-logs">Verbose Endpoint Service Logs</h3> <p>In some cases, Support may request "verbose" Endpoint logs to troubleshoot complex problems. In this case, proceed as follows.</p> <ol><li>Copy attached file (KaseyaEndpoint.config) to this folder on the agent machine - C:\Program Files (x86)\Kaseya\[serverGUID]\Endpoint</li> <li>Restart "Kaseya Endpoint service"</li> <li>Reproduce the problem</li> <li>Capture fresh Endpoint service log from here - C:\ProgramData\Kaseya\Log\Endpoint\Instance_[serverGUID]\KaseyaEndpoint</li> <li>Remove the config file, and restart the service once again</li> </ol><p><strong>If the problem is intermittent, please state the exact time that the problem last occurred.</strong> </p> <h3 data-id="applies-to">Applies to</h3> <p>Kaseya VSA - R9.3+</p> </article> </main>