The Mailbox Permissions page allows administrators to grant individuals and/or groups different types of permissions to a specific mailbox or mailboxes. There are three steps in granting mailbox permissions:
- Add the mailbox to which you want to grant permissions
- Add the individual/groups to whom you want to grant access to the mailbox added in step 1.
- Select the type of mailbox permissions you want to grant the individuals/groups.
Groups are the best means of granting permissions to mailboxes as the administrator can provide/revoke mailbox permissions to multiple people at once.
Click the links below to learn more about the Edit Mailbox Permissions screen, the different permissions available and how to grant/remove mailbox permissions:
Mailbox Permissions Screen
Fig. 1 (Click image for magnified view)
If selected, automatically maps the mailbox(es) in the Grant Permissions on these mailboxes section to the Outlook mailbox of the users listed in the To These objects section. The shared mailbox therefore appears automatically in the user’s Outlook mailbox. (Please note that the mapping process takes some time and the mailbox may not appear immediately.)Provides Send As access (i.e. user can send emails from this mailbox) to the mailbox(es) listed in the Grant Permissions on these mailboxes section.Applies the selected permissions on the mailbox(es) listed in the Grant Permissions on these mailboxes section to the users listed in the To These objects section.Click to add mailboxes to which you want to grant permissions.Lists mailboxes on which permissions have been granted.Lists users whose permissions to the mailbox(es) listed in the Grant Permissions on these mailboxes section have been granted/removed.Click to add users and/or groups to whom you want to grant/remove mailbox permissions.
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How to Grant Mailbox Permissions
- Log into 365 Command. The Mailbox Details Dashboard page appears.
- In the horizontal menu on the left side of the page, click Edit Mailbox Permissions (Fig.1). The Mailbox Permissions page appears (Fig.1).
Add Mailboxes
- In the Grant Permissions on these mailboxes section, click Add Users (Fig.1). An Available Users dialog box appears displaying the email addresses of all the mailboxes.
Fig. 1 (Click image for magnified view)
- Click the email address of the mailbox to which you want to grant permissions. You can select multiple mailboxes, if needed, by clicking multiple email addresses. The email address now appears highlighted. Alternatively, you can also search for the mailbox by entering the email address in the Enter search terms here text box or navigate through the list by clicking the page numbers at the bottom of the Available Users table (Fig.2).
- Click Add User to List. Then click Close to return to the Mailbox Permissions page (Fig.2). The selected email address now appears in the Grant Permissions on these mailboxes section (Fig.3).
Fig. 2 (Click image for magnified view)
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Add an Individual/Groups
- In the To These objects section, click Add Users or Add Groups (Fig.3) depending on whether you want to grant permissions to a group or an individual or both. An Available Users dialog box appears displaying all the available user email addresses (Fig.4).
Fig. 3 (Click image for magnified view)
- Click the email address of the users/groups to whom you want to grant permissions. (To select multiple users/groups, click multiple email addresses.) The email address now appears highlighted. Alternatively, you can also search for the user by entering the email address in the Enter search terms here text box or navigate through the list by clicking the page numbers at the bottom of the Available Users table (Fig.4).
- Click Add User to List.Then click Close to return to the Mailbox Permissions page (Fig.4). The selected email address now appears in the To These objects section (Fig.5).
Fig. 4 (Click image for magnified view)
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Select the Type of Permissions
- Click the check box next to Grant Permissions and then click the checkbox(es) next to the type of mailbox permissions you want to grant the user (Fig.5). (Refer to Mailbox Permissions Screen to understand the type of permissions available.) Then click Apply Permissions (Fig.5).
Fig. 5 (Click image for magnified view)
If the permissions have been granted successfully, the To these objects table reappears with a green check icon next to all the selected user email addresses (Fig.6). Click the icon to read the success notification (Fig.6).
Fig. 6 (Click image for magnified view)
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How to Remove Mailbox Permissions
- Repeat Steps 1-2 in How to Grant Mailbox Permissions.
- In the Mailbox Permissions screen, click the radio button next to Remove Permissions and check the boxes next to the permissions you want removed (Fig.1).
- In the Remove Permissions on these mailboxes section, click Add Users (Fig.1). In the Available Users dialog box that appears, click the email address of the mailbox from which you want to remove permissions (Fig.2). (Select multiple mailboxes, if needed, by clicking multiple email addresses.) The email address now appears highlighted. Alternatively, you can also search for the mailbox by entering the email address in the Enter search terms here text box or navigate through the list by clicking the page numbers at the bottom of the Available Users table (Fig.2).
Fig. 1 (Click image for magnified view)
- Click Add User to List (Fig.2). Then click Close (Fig.2) to return to the Mailbox Permissions page. The selected email address now appears in the Remove Permissions on these mailboxes section (Fig.3). If an email address has been added incorrectly, click Remove (Fig.3) next to the email address you want to remove and repeat steps 3-4 to add another mailbox.
Fig. 2 (Click image for magnified view)
- In the From These objects section, click Add Users or Add Groups (Fig.3) depending on whether you want to remove permissions from a group or an individual or both. An Available Users dialog box appears displaying all the available user email addresses. In the Available Users dialog box that appears, click the email address of the users/groups whose permissions you want to remove. (Select multiple users, if needed, by clicking multiple email addresses.) The email address now appears highlighted. Alternatively, you can also search for the user by entering the email address in the Enter search terms here text box or navigate through the list by clicking the page numbers at the bottom of the Available Users table.
Fig. 3 (Click image for magnified view)
- Click Add User to List. Then click Close to return to the Mailbox Permissions page. The selected email address(es) now appears in the From These objects section (Fig.4). If an email address has been added incorrectly, click Remove (Fig.4) next to the email address you want to remove and repeat steps 5-6 to add another mailbox.
- Click Apply Permissions (Fig. 4).
Fig. 4 (Click image for magnified view)
If the permissions have been removed successfully, the From these objects table reappears with a green check icon next to all the selected user email addresses (Fig.5). Click the icon to read the success notification (Fig. 5).
Fig. 5 (Click image for magnified view)
If the permissions have not been removed successfully, a red icon appears next to the user email address that encountered the error. Click the icon to view and troubleshoot the error message.
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