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Network Monitor Module Not Available [SaaS] - Connect IT Community | Kaseya
<main> <article class="userContent"> <h3 data-id="question"><strong>Question:</strong></h3> <p>I am on SaaS but I get the following message when I navigate to the Network Monitor module.</p> <p><img src="/attachments/token/SncgHS70KQhVO9ZQgqqGDLAIg/?name=3-10-2016+11-06-15+AM.png" alt="3-10-2016_11-06-15_AM.png" class="embedImage-img importedEmbed-img"></img></p> <h3 data-id="n-a"> </h3> <p>Our SaaS servers run checks in the background that check if Network Monitor is activated. This check includes verifying if a network has been scanned in the Discovery > Networks > By Network page. If no networks have been scanned, then the Network Monitor module will show the error message.</p> <h3 data-id="answer"><strong>Answer:</strong></h3> <p>Run a discovery scan on a network in the Discovery > Networks > By Network page. You can review the <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fhelp.kaseya.com%2Fwebhelp%2FEN%2Fkdis%2F9020000%2F%2310627.htm">documentation page</a> for instructions on how to run the scan. Our engineering team is currently working on implementing a page with a meaningful message with further instructions instead of showing the gray error screen.</p> <p>If you have already run a network scan and you still see the gray error screen, please submit a support ticket so support can investigate and troubleshoot the issue.</p> <h3 data-id="applies-to">Applies To</h3> <p>SaaS environments</p> <p> </p> </article> </main>