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VSA Database Definition Date Does Not Match Endpoint And Reports Out-Of-Date Definitions - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>PROBLEM</strong><br>VSA database definition date for KAV does not match endpoint and reports out-of-date definitions<br><br><strong>CAUSE</strong><br>There is a background task that runs periodically to keep the endpoint definition date in sync with the date in the VSA interface. Sometimes this can either skip a cycle or stop completely.<br>When this happens, the syncronisation will stop and the VSA interface will incorrectly report the definition date.<br><br><strong>RESOLUTION / WORKAROUND</strong><br>This issue is being investgated by the engineering team, but in the meantime, if you have a machine in this state, you can trigger an immediate check by doing the following<br><br>1. Go to the Anti-Virus Tab -> Machines page<br>2. Select the machines that are in a problem state<br>3. Click the "Protection" button at the top of the page<br>4. Click the "Get Status" option<br>This will trigger the sync on the machine <br><br><strong>REFERENCE</strong><br>PROTECT-229 / #81786</p> </article> </main>