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Patch installs failed due to malformed email format in Reboot Action policy - Connect IT Community | Kaseya
<main> <article class="userContent"> <h3 data-id="problem">Problem</h3> <p>When installing patches to certain agents, Patch status is not automatically updated (but it may show as "installed" after running a new patch scan).</p> <p>Agent procedure log shows the following error during patch install process: -</p> <p> </p> <blockquote class="blockquote"> <p>4:51:07 pm 7-Sep-15 $inst$ptc0$ebd-080.root.ebd *System*<br>Script Summary: Failed loading THEN steps<br>4:51:07 pm 7-Sep-15 $inst$ptc0$ebd-080.root.ebd *System*<br>FAILED to load the THEN steps for $inst$ptc0$ebd-080.root.ebd (ID = 244161843). Error: Invalid Script Variable Name Size (step 7)</p> </blockquote> <p> </p> <h3 data-id="cause">Cause</h3> <p>Reboot Action policy is configured to send an email if reboot needed to complete a patch scan.</p> <p>The body of the email contains HTML code (example below).</p> <p><img src="/attachments/token/JpOr7nvNkVVNKRud7kIwdhGWj/?name=malformed+email.png" alt="malformed_email.png" width="745" height="352" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <h3 data-id="resolution">Resolution</h3> <p>Remove the HTML from the email body, or click Default button.</p> <h3 data-id="applies-to">Applies to</h3> <p>Kaseya VSA - all versions</p> </article> </main>