Ask the Community
Groups
Does Kaseya support Anti-Virus software installed on the Kaseya Application Server and/or SQL Server? - Connect IT Community | Kaseya
<main> <article class="userContent"> <h3 data-id="question">Question</h3> <p>Does Kaseya support Anti-Virus software installed on the Kaseya Application Server and/or SQL Server?</p> <h3 data-id="resolution">Resolution</h3> <p>Kaseya does support AV so long as exclusions are set appropriately on the Kaseya folder and SQL files. The technical details are as follows:</p> <ul><li> <strong>Kaseya Application:</strong> <a href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fhelp.kaseya.com%2FWebHelp%2FEN%2FVSA%2F9050000%2Freqs%2Findex.asp%2311465.htm" rel="noopener nofollow">http://help.kaseya.com/WebHelp/EN/VSA/9050000/reqs/index.asp#11465.htm</a> </li> </ul><p>"Disable or uninstall any Anti-Virus that may be running on the new server during the upgrade process. Anti-Virus can interfere with the installation of Kaseya as it can block and/or lock files during the installation process. After the installation of Kaseya, we recommend setting exclusions for the entire Kaseya directory (typically <strong>C:\Kaseya</strong>)."</p> <ul><li> <strong>SQL Server:</strong> <a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Fkb%2F309422" rel="noopener nofollow">https://support.microsoft.com/en-us/kb/309422</a> </li> </ul><p> </p> </article> </main>