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Unable to remote control terminal services user sessions from inside KRC private session - Connect IT Community | Kaseya
<main> <article class="userContent"> <h3 data-id="problem">Problem</h3> <p>From a native RDP session, an administrator can use Windows Terminal Server Admin control panel (tsadmin.msc) to remote control other users' sessions. However, when trying to do this from a<em> KRC private session</em>, the screen freezes.</p> <h3 data-id="cause">Cause</h3> <p>The problem has been documented.</p> <h3 data-id="resolution">Resolution</h3> <p>This article will be updated when a solution is available. Please click the "subscribe" link at the top of the page to automatically receive updates.</p> <h4 data-id="workaround">Workaround: -</h4> <p>Use KRC built-in feature to remote control <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fhelp.kaseya.com%2FWebHelp%2FEN%2FVSA%2F9010000%2Findex.asp%2317978.htm">terminal server sesions.</a></p> <p>Please note, this requires a change to Windows default GPO settings, as described <a rel="nofollow" href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/entries/100431173">here</a>.</p> <h3 data-id="applies-to">Applies to</h3> <p>Kaseya Remote Control (KRC) - R8.0 and later</p> </article> </main>